Important information regarding Covid-19

Dear Clients,

Following today's government announcement that all restaurants, leisure facilities, and a number of other locations should close by 21st March 2020, we are compelled to close our clinic for a time and help fight the spread of the Coronavirus (Covid-19). Whilst we are very sad to close we do also believe this to be the right directive at this time. 

We know many of you have upcoming appointments and we will be contacting those of you with appointments in the coming weeks, with availability to reschedule. 

When we are able to reopen will be sure to prioritise clients affected during this time, offering them the choice of appointment slots, and will fit around your needs. In addition we will extend any treatment program or voucher appropriately, ensuring that no treatments are lost or devalued as a result of this closure. 

Depending on the length of our closure, we will look to provide help with interrupted treatment programmes, those of you on regular schedules will receive information regarding this in due course. 

We ask all of our clients to stand by us during this unprecedented time, and we look forward to welcoming you back with excellent service levels when we re-open. 

We will be minimising risk to any staff, and abiding by the advice to avoid unnecessary travel, so we will not have the capacity to answer all telephone calls during our normal opening hours. When we have more information about the length of time for closure we will plan to reopen our online booking, and take email and telephone bookings for future dates. 

In the meantime you can direct enquiries to info@novaclinic.co.uk and they will be sent to the relevant practitioner, who can answer questions you may have regarding your treatments and programs. 

If you have an urgent enquiry, relating to a recent treatment, please use our WhatsApp feature on our mobile website www.novaclinic.co.uk, messages here will be answered promptly and you can be called back by a practitioner who can help.

We thank you for your ongoing support through this time and look forward to seeing you in the near future. 

With Best Regards

Nova Team